Talk to us
Contact
One inbox answers every Insectaway question, usually within one working day, and it is read by the people who specified the products rather than an outsourced desk. Send the room size, what you are seeing and when you see it, and you get a product recommendation instead of a catalogue link. Order numbers, returns and warranty claims go to the same address. There is no phone queue and no chatbot: if you write, a person replies.
Reach us
Response time
Within one working day, Monday to Friday.
Order support
Include your order number and we can check status without a second email.
Send a message
The more specific you are, the more useful our answer. Species, room size and what you have already tried all help.